MTEMBEZI Adventures ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an enquiry, or use our travel services.
Information We Collect
We may collect the following types of information:
- Contact details — name, email address, phone number, and country of residence when you submit an enquiry or booking request.
- Travel information — preferred destinations, travel dates, group size, special requirements, and other details you provide to help us prepare a quotation or itinerary.
- Payment-related information — billing references and proof of payment you share with us. We do not store full credit or debit card numbers on our website.
- Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
- Communications — messages, emails, and call records when you contact our team.
How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide quotations for tours, safaris, yacht experiences, and events
- Process bookings, confirmations, and travel arrangements
- Communicate with you about your trip, including updates and important travel information
- Improve our website, services, and customer experience
- Comply with legal obligations and protect against fraud or misuse
- Send marketing communications where you have opted in or where permitted by law
Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties only when necessary to deliver our services, including:
- Hotels, lodges, airlines, and local tour operators involved in your itinerary
- Payment processors and banks to facilitate transactions
- Technology providers that host or support our website and communication tools
- Legal or regulatory authorities when required by applicable law
These partners are expected to handle your information securely and only for the purposes related to your travel arrangements.
Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including completing your booking, maintaining business records, and meeting legal or accounting requirements.
Your Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. To exercise these rights, please contact us using the details below.
Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Transfers
As an international travel company based in Tanzania, your information may be processed in Tanzania and in other countries where our partners or service providers operate. We take steps to ensure appropriate safeguards are in place when data is transferred across borders.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at info@mtembeziadventures.com or through our contact page.